Frequently Asked Questions

1. What coverages are offered?
   
   We offer auto liability and auto physical damage. For businesses with at least 100 units, supplemental liability insurance, personal accident coverage and personal property coverage are also available.
   
   
2. How can I find out more about supplemental products to offer my customers?
   
   Our supplemental products can be a valuable source of income for businesses that qualify. Our sales associates can provide you more details regarding these products including benefits provided, limits and any exclusions.
   
   
   
3. How do I get a quote?
   
   To obtain a quote, complete the information on the contact us page and one of our dedicated sales associates will contact you. They can take an application over the phone, usually in less than 15 minutes.
   
   
4. What information do you need to submit and application? When taking an application, our sales associate will need the following information:
   
   • Name and address of business, type of entity, owner and year the business was established.
   • The number of units in your fleet, average age of your units and type of units you carry
   • Type of business (rental only, repair shop, etc…)
   • Type of rentals (i.e., street rentals, insurance replacements)
   • Are any of your units furnished for personal use by employees?
   • Do you provide transportation for customers to and from the rental site? If so, how are customers transported?
   
   
   
5.  Who do I contact in the event of a claim?
   
   To make a claim on an existing policy, call 888-680-8002.
   
   
6. What is the cost per rental unit per month?
   
   Upon submission of a completed application, along with supporting documents of your rental operation, Zurich provides a quote based on your state’s required financial responsibility limits plus any optional coverages you’ve selected.
   
   
7. How quickly can a rate be provided?
   
   Our standard turn around time is three business days.
   
   
8. How long does it take to take an application?
   
   Our experienced sales associates can complete the application within 15 minutes.
   
   
9. Why do you require a premium deposit?
   
   Since all premiums are invoiced in arrears, we collect a deposit in the event of any outstanding premiums due.
   
   
10. How does the deposit work with respect to my policy?
    
    Deposit monies are continuously rolled over to each renewal term and refundable upon non-renewal by either Zurich or the insured. If there are unpaid premiums at the time of cancellation, those monies will be subtracted from the deposit amont and the difference will be returned to you.
    
    
11. Are 12-15 passenger vans covered under a standard rental policy?
    
    Yes, Zurich provides coverage for these type of rental vehicles, however, an additional premium may be applicable and approval is required prior to adding to rental fleet.